Now available
TicoSync is now live in the Shopify App Store
Shopify App StoreInstall TicoSync directly from Shopify, start your free trial, and manage your subscription in Shopify.
View TicoSync in the Shopify App StoreWhat’s new in TicoSync
New features and improvements for invoicing your Shopify orders with Hacienda.
October 2026
5 updatesShopify POS sales enter the invoice workflow
Shopify POSFulfilled POS sales are now included in the same TicoSync invoice workflow as online Shopify orders.
Find CABYS codes for custom POS items
Product codesIf a POS sale does not include a direct product link, TicoSync can use its item details to look up the product’s CABYS code.
See when an order is being processed
Order statusShopify orders now show a pending status while TicoSync prepares the electronic document.
Retry safely after fixing signing setup
Order recoveryIf signing setup prevents a document from being sent, fix the issue and retry the order without creating a duplicate submission.
September 2026
6 updatesShopify discounts carry through to invoices
Invoice accuracyDiscounts are included in invoice calculations, with improvements to keep line totals and tax amounts aligned.
Find the product that needs a CABYS code
Product codesWhen an invoice reports a missing CABYS code, TicoSync links you to the Shopify product to review.
Credit notes keep refunded IVA accurate
RefundsCredit notes now preserve the applicable IVA when a Shopify refund includes a returned tax amount.
Major update
Record 4% IVA and its immediate return at checkout
Private health servicesFor qualifying private health services paid by card, TicoSync records the 4% IVA and its immediate return on the electronic document. The amount charged at the terminal reflects the return, with both amounts documented.
Hacienda update
Updated for Hacienda’s v4.4 requirements
Hacienda v4.4TicoSync now supports Hacienda’s updated electronic invoicing rules, including new credit-note references and changes to identification and contact details.
Catch tax and total mismatches before sending
Invoice accuracyTicoSync checks Shopify tax settings and invoice totals before submitting a document to Hacienda.
August 2026
3 updatesUpgrade an electronic ticket to a full invoice
Order recoveryWhen a customer later provides their identification details, TicoSync supports replacing an eligible ticket with a full invoice.
Orders without a customer ID can use an electronic ticket
Order routingEligible domestic business orders without a customer ID can continue through the electronic ticket flow instead of getting stuck.
Safer invoice retries
Order recoveryReprocessing an order now avoids creating duplicate invoices when a previous attempt already succeeded.
April 2026
2 updatesAutomatic recovery for correctable order issues
Order recoveryTicoSync can recover some correctable processing issues automatically and show the recovery progress in its order tools.
Invoice business customers using company details
Business customersTicoSync can use company information from Shopify as well as individual customer details when preparing an invoice.
March 2026
6 updatesSend invoice documents to customers
Customer documentsTicoSync added email delivery for documents tied to Shopify order and refund activity, with a way to resend them when needed.
Connect Shopify cancellations and refunds to credit notes
RefundsEligible Shopify cancellations and refunds can now create a credit note linked to the original electronic invoice.
More document types for Costa Rican sales
Document typesTicoSync added electronic tickets for consumer sales and export invoices for orders shipped outside Costa Rica.
Shopify discounts carry through to invoices
Invoice accuracyDiscounts are included in invoice calculations, with improvements to keep line totals and tax amounts aligned.
Download accounting records in batches
AccountingBuild a downloadable package of electronic documents for a selected period, ready to share with your accounting team.
Choose the business activity for your invoices
Issuer setupSet the issuer’s registered economic activity code as part of TicoSync’s document setup.
February 2026
2 updatesDownload invoice PDFs and XML files
Invoice documentsShopify orders can include downloadable electronic invoice documents for customers and accounting records.
Electronic credit notes arrive in TicoSync
Credit notesTicoSync added the electronic credit note document for correcting or reversing an invoice that has already been issued.
New to TicoSync? See how it works with a Shopify order.
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